Image crop issue (not working)

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Image crop issue (not working)

(5 posts) (2 voices)

Started 1 year ago by blogmeistress
Latest reply from blogmeistress

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blogmeistress
Member

Hi

My client (www.capeinsights.com) has been having issues with cropping images in the media library, for insertion into a page/post.
Basically, you can view the image, and edit it, but when you try to crop it, the Save button does not work.
I've deactivated all plugins and tried it like that, but no difference, so am thinking it may be theme-related... (she was apparently able to crop before we switched to Big Feature).
Is it possible that it's the theme? Or that I may have broken something by fiddling in the template files?

Thanks!

Posted 1 year ago #
vfxdude
admin

I tested cropping with the theme (version 1.4.2) and several of the child themes and cropping is working fine. So what is not working, the cropping tool (drag the rectangle)? or when pressing crop?

btw, I recommend to enable the "Cache the settings stylesheet" setting. Read more about that here.

Posted 1 year ago #
blogmeistress
Member

Hi

The cropping (dragging the rectangle) seems to work, but when you try to save the crop, nothing happens...
Screenshot

Any ideas?

Have enabled the cache thing - thanks for the tip.

Posted 1 year ago #
vfxdude
admin

to crop you press the crop button (top left), and save when finished.

Posted 1 year ago #
blogmeistress
Member

Sure, the problem here is that the crop button remains greyed out, so you can't select it. I can flip the image around (horiz/vertic) and rotate, but not crop. So strange!
Then again, I've just tried it on a completely different website with different theme (www.jevondangeli.com - Canvas theme from WooThemes), and there I also can't crop the image, so I don't suppose it has anything to do with BigFeature specifically after all...

Another website (blogmeistress.co.za) works fine for cropping.

I have no idea what might be going on here, but if you think it's likely it's not theme-related, then I won't bother you with more questions!

Posted 1 year ago #

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